Shipping policy
Last Updated: [Nov-2023]
1. Processing Time:
- All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving full payment. Orders placed before 2:00 PM (local time) will be shipped on the same day.
2. Shipping Rates and Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout, if applicable.
- We offer various shipping options, and delivery estimates will be provided based on your selected shipping method.
3. Shipping Methods:
- We use reputable carriers to ensure reliable and prompt delivery. Available shipping methods include standard, expedited, and overnight shipping.
4. Order Tracking:
- Once your order has been shipped, a tracking number and relevant shipping information will be sent to the email address provided during checkout. You can track your order using this information on our website or the carrier's website.
5. International Shipping:
- We currently offer international shipping to select countries. International shipping rates and delivery times vary based on the destination. Customs and import duties may apply, and customers are responsible for any additional fees.
6. Shipping Restrictions:
- Some products may have shipping restrictions due to legal or logistical limitations. Please review the product description for any specific shipping restrictions.
7. Undeliverable Addresses:
- It is the customer's responsibility to provide an accurate and complete shipping address. Orders returned to us as undeliverable will be re-shipped at the customer's expense.
8. Lost or Damaged Items:
- We are not responsible for lost or damaged items during transit. If your order arrives damaged, please contact us within 48 hours of receiving the shipment with photographic evidence, and we will assist you in filing a claim with the carrier.
9. Shipping Policy Changes:
- We reserve the right to update our shipping policy at any time. Changes will be effective immediately and will apply to all orders placed after the modification.
If you have any questions or concerns regarding our shipping policy, please contact us at vlatrice@comcast.net or sixheartsonelove@gmail.com.